Terms of Service
Effective Date: April 15, 2025 · Last Updated: April 15, 2025
Webora Solutions LLP · Hyderabad, Telangana, India
1. Acceptance of Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client", "you") and Webora Solutions LLP, a Limited Liability Partnership registered in India ("Webora", "we", "our", "us").
By engaging our services, signing a proposal, or using our website, you agree to be bound by these Terms. If you do not agree, do not engage our services.
2. Services Provided
Webora provides digital marketing, software development, and related agency services including but not limited to:
- Social media management and content creation
- Performance marketing (Google Ads, Meta Ads)
- Search engine optimisation (SEO)
- Website and web application development
- Mobile application development
- WhatsApp automation and chatbot solutions
- AI-powered tools and custom software solutions
The specific scope, deliverables, timelines, and fees for each engagement shall be set out in a mutually agreed Statement of Work (SOW) or Proposal.
3. Engagement and Proposals
All engagements commence upon written acceptance of a Proposal or SOW by the Client. Webora reserves the right to decline any engagement at its sole discretion.
Any changes to the agreed scope must be submitted in writing and are subject to a change order process which may affect timelines and fees.
4. Fees and Payment
4.1 Pricing
All fees are as specified in the relevant Proposal or SOW. Prices are exclusive of applicable taxes (including GST) unless stated otherwise.
4.2 Payment Terms
- Invoices are due within 7 days of issuance unless otherwise specified in the SOW
- Project-based engagements typically require a 50% advance payment before work commences
- Remaining balances are due upon milestone completion or project delivery as agreed
4.3 Late Payments
Webora reserves the right to suspend services and withhold deliverables in the event of non-payment. Overdue amounts shall accrue interest at 1.5% per month or the maximum rate permitted under applicable law, whichever is lower.
4.4 Refunds
Advance payments are non-refundable once work has commenced. Refunds for cancelled projects shall be assessed on a case-by-case basis based on work completed at the time of cancellation.
5. Intellectual Property
5.1 Client-Owned IP
Upon receipt of full payment, all custom deliverables created specifically for the Client (including code, creative assets, and written content) shall be assigned to the Client. This assignment excludes pre-existing materials and Webora's general tools and frameworks.
5.2 Webora-Owned IP
Webora retains ownership of all proprietary tools, frameworks, methodologies, templates, and pre-existing intellectual property used in delivering the services. The Client is granted a non-exclusive, non-transferable licence to use such materials solely within the delivered solution.
5.3 Portfolio Rights
Unless the Client requests in writing prior to project commencement, Webora reserves the right to showcase completed work (including screenshots, case studies, and anonymised metrics) in its portfolio, pitch materials, and marketing.
6. Client Responsibilities
The Client agrees to:
- Provide timely feedback, approvals, and required materials as specified in the SOW
- Ensure that all content, logos, trademarks, and materials provided to Webora are owned or properly licensed by the Client
- Designate a primary point of contact for the engagement
- Maintain accurate billing and contact information
- Comply with all applicable laws in connection with the services
Delays caused by the Client's failure to fulfil these responsibilities may result in timeline extensions and additional charges.
7. Confidentiality
Both parties agree to keep confidential all non-public information disclosed by the other party in connection with the engagement. This obligation survives for a period of two (2) years following the termination of the engagement.
Confidentiality obligations do not apply to information that: (a) is or becomes publicly known through no fault of the receiving party; (b) is independently developed; or (c) must be disclosed by law or court order.
8. Limitation of Liability
To the maximum extent permitted by applicable law:
- Webora's total liability for any claim arising from these Terms or the services shall not exceed the total fees paid by the Client in the three (3) months preceding the claim
- Webora shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities
- Webora does not warrant that marketing campaigns will achieve specific results, as outcomes are subject to market conditions, platform algorithms, and other factors beyond our control
9. Indemnification
The Client agrees to indemnify, defend, and hold harmless Webora and its partners, employees, and contractors from and against any claims, liabilities, damages, penalties, and expenses (including reasonable legal fees) arising from: (a) the Client's breach of these Terms; (b) any content or materials provided by the Client; or (c) the Client's violation of any applicable law.
10. Termination
10.1 Termination for Convenience
Either party may terminate an ongoing engagement by providing 30 days' written notice. The Client shall pay for all work completed up to the termination date.
10.2 Termination for Cause
Either party may terminate immediately upon written notice if the other party materially breaches these Terms and fails to cure such breach within 14 days of receiving written notice.
10.3 Effect of Termination
Upon termination, Webora shall deliver all completed work product to the Client upon receipt of final payment. Any outstanding balances become immediately due.
11. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of India.
Any disputes arising from these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996, with the seat of arbitration in Hyderabad, Telangana. The language of arbitration shall be English.
12. Force Majeure
Neither party shall be liable for delays or failures in performance resulting from circumstances beyond their reasonable control, including acts of God, government actions, internet outages, power failures, or pandemics.
The affected party shall notify the other promptly and both parties shall cooperate to mitigate the impact.
13. Amendments
Webora reserves the right to amend these Terms at any time. Updated Terms will be posted on our website. Continued engagement following such changes constitutes acceptance.
For active engagements, material changes shall be communicated with at least 14 days' notice.
14. Entire Agreement
These Terms, together with any Proposal or SOW, constitute the entire agreement between the parties with respect to the services and supersede all prior negotiations, representations, and agreements, whether written or oral.
15. Contact Information
For questions regarding these Terms, please contact:
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